Privacy Policy

Privacy Policy 

Nordique Agency Inc. (“we”, “us”, “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in connection with our services, including automated SMS / appointment communications. It applies to all individuals in Canada whose personal data we process.

Effective date: October 2025

1. What is “personal information”

“Personal information” means information about an identifiable individual (e.g. name, phone number, email address, appointment history, messaging records).

2. Scope / Applicability

This Policy applies to personal information we collect:

when you schedule a call or appointment with us (new leads)

when you are an existing client

through our website, forms, or communications

via our SMS / messaging system in connection with appointment reminders, updates, confirmations

Because we offer services and collect personal information in Canada, we are subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) (or substantially similar provincial privacy law) in respect of personal information in the course of commercial activity. Gowling WLG+3Privacy Commissioner Canada+3Privacy Commissioner Canada+3

3. Purposes for collection, use, and disclosure

We collect, use, and disclose personal information only for purposes that are reasonable, necessary, and disclosed in advance. Examples include:

Sending appointment confirmations, reminders, rescheduling notices, follow-up messaging

Communicating about service changes, cancellations, updates

Verifying your identity

Managing client relationships, billing, record-keeping

Internal analytics (e.g. message deliverability, service improvement)

Complying with legal obligations

We will not use or disclose personal information for new purposes without obtaining consent (unless required by law). Privacy Commissioner Canada+2Piwik PRO+2

4. Consent, opt-in, and withdrawal (opt-out)

For new leads, we obtain express consent before sending SMS messages (e.g. via a web form checkbox, verbal confirmation, or an opt-in flow).

Consent is not a condition to schedule a call (you may schedule without consenting to SMS), but if you consent, you agree to receive recurring automated messages.

You may withdraw your consent (opt-out) at any time, for example by replying STOP (or the designated keyword) or contacting us directly. Upon receiving a valid opt-out, we will immediately cease sending further messages.

We maintain records of opt-ins and opt-outs.

This aligns with Canadian messaging / A2P guidelines (e.g. Canadian Common Short Code / CTA compliance). TermsFeed+2help.listrak.com+2

5. What we collect & how

We may collect:

Contact information: name, phone number, email address

Appointment history: dates and times, status

Message logs: timestamps, delivery and read receipts, replies

Metadata: client preferences, device type, messaging statistics

Cookies / tracking data (when using our website) — see Cookies Notice

We collect this by:

You supplying it (forms, booking systems)

System logs and messaging tools

Cookies / web analytics tools

6. Safeguards, security, and retention

We implement reasonable physical, technical, and administrative safeguards to protect personal information against unauthorized access, loss, theft, or disclosure.

Only authorized personnel (and third-party service providers under contract) will access personal information.

We retain personal information only as needed for the purposes described or as required by law, and we securely delete or anonymize it afterward.

We periodically review our practices and update security as needed.

7. Disclosure to third parties

We may share personal information with:

Service providers (e.g. SMS platforms, data hosting, analytics, payment processors) under contract requiring confidentiality and security

Legal or regulatory authorities when required by law or court order

A potential acquirer or in connection with corporate restructuring (with confidentiality arrangements)

We require such third parties to safeguard personal information according to standards no less stringent than ours.

8. Access, correction, and complaints

You may request access to your personal information held by us, or request corrections to it, by contacting us (see contact below).

We will respond within a reasonable timeframe.

If you wish to make a complaint about our handling of your personal information, contact us and we will investigate. If unsatisfied, you may contact the Office of the Privacy Commissioner of Canada or your provincial privacy authority. Gowling WLG+3Privacy Commissioner Canada+3Privacy Commissioner Canada+3

9. International transfers

If your personal information is transferred outside Canada (e.g. to cloud providers or vendors in other countries), we will ensure:

Adequate protections are in place (contractual, encryption, safeguards)

The recipient is bound to comparable privacy obligations

10. Changes to this Policy

We may update this Policy from time to time. When changes are material, we will provide notice (e.g. via our website or email) before they take effect.

11. Contact information

If you have questions, requests, or complaints, contact us at:

Nordique Agency Inc.
Address: 243 Mountbatten Ave, Ottawa, ON, K1H 5V8
Email: [email protected]
Phone: (613) 889-4607